Privacy Policy

---

Effective Date: 3/4/2026

Last Updated: 3/4/2026

Welcome to HomeRepairExperts.com (“Company,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or submit a service request.

By using this Website, you consent to the practices described below.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you fill out a form, request a quote, or call us, we may collect:

• First and last name
• Phone number
• Email address
• Zip code
• Physical address (if provided)
• Service type requested
• Description of your issue
• Any other information you voluntarily submit

B. Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Click behavior
• Geographic location (approximate)

This information helps us improve performance and user experience.

C. Call Data

If you call a phone number displayed on our Website:

• Calls may be recorded or monitored
• Call duration and metadata may be collected
• Call routing information may be tracked

This is used for quality assurance, training, and compliance purposes.

2. How We Use Your Information

We use collected information to:

• Connect you with independent service providers
• Respond to quote requests
• Improve Website functionality
• Analyze advertising performance
• Prevent fraud
• Comply with legal obligations
• Conduct internal analytics

3. Sharing of Information

We may share your information with:

A. Independent Service Providers

Licensed contractors or companies in our network who may respond to your request.

B. Marketing & Advertising Partners

Partners who assist with lead routing, call tracking, or campaign management.

C. Service Providers

Technology vendors that support hosting, analytics, CRM systems, or communication platforms.

D. Legal Authorities

When required to comply with legal obligations or enforce our Terms.

We do not sell personal information in exchange for monetary payment. However, certain sharing may be considered “sharing” under applicable privacy laws for advertising purposes.

4. Consent to Contact

By submitting your information, you consent to be contacted by:

• Independent service providers
• Marketing partners
• Affiliates

Contact may occur via:

• Phone calls
• Text messages
• Email
• Automated dialing systems
• Pre-recorded messages

This may occur even if your number is listed on a Do Not Call registry.

You may opt out of SMS communications by replying STOP.

Consent is not required as a condition of purchasing goods or services.

5. Cookies & Tracking Technologies

We may use:

• Cookies
• Pixels
• Google Analytics
• Google Ads tracking
• Call tracking technology
• Remarketing pixels

These tools help measure advertising effectiveness and improve performance.

You can disable cookies in your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain information:

• As long as necessary to fulfill business purposes
• To comply with legal obligations
• To  resolve disputes
• To  enforce agreements

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of certain data sharing

To exercise these rights, contact us at: partners@d2mdms.com 

We will respond as required by applicable law.

9. California Residents (CCPA/CPRA Notice)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of “sharing” for cross-context behavioral advertising
• Right to non-discrimination for exercising privacy rights

To submit a privacy request, email: partners@d2mdms.com 

10. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

This Website is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, contact us at:

Direct2Market Digital Media Solutions, LLC
70 Cooper Rd, Rochester, NY 14617
partners@d2mdms.com
585-663-1607